Main Article Content
I Wayan Edi Sanjana | firstname.lastname@example.org
Introduction: The ambulance service quality has a great impact on well-being and survival of emergency patients. The patient satisfaction was one of main metrics to assess ambulance service and an indicator of quality to manage pre-hospital emergency service. This research was aimed to analyze the correlation between nurse knowledge and attitude and satisfaction of pre-hospital ambulance service in Bali, Indonesia.
Methods: This research exerted correlative analytic method and cross-sectional approach. Moreover, this research involved as many as 271 respondents who were consisted of 127 nurses and 144 patients. The cluster sampling technique was used to select the research respondents.
Results: The analysis result of Spearman’s rank test referred the knowledge (p = 0,001; r = 0,269) and attitude (p = 0,000; r = 0,307) significantly have a positive relation to the pre-hospital ambulance service satisfaction in Bali.
Conclusion: The result of multiple linear regression test referred that the nurse attitude was a dominant factor which related to the pre-hospital ambulance service satisfaction in Bali. Therefore, it needed to conduct a periodical formal training in order to increase the quality of ambulance nurse service which could affect the increase of pre-hospital ambulance service satisfaction in Bali, Indonesia.
This work is licensed under a Creative Commons Attribution 4.0 International License.
Authors who publish with Babali Nursing Research (BNR) agree to the following terms:
Authors retain copyright and grant BNR the right of first publication with the work simultaneously licensed under a Creative Commons Attribution 4.0 International License that allows others to remix, adapt and build upon the work with an acknowledgment of the work's authorship and of the initial publication in BNR.
Authors are permitted to copy and redistribute the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgment of its initial publication in BNR.
 Badan Pusat Statistik, “Banyaknya Kecelakaan Lalu Lintas Menurut Akibat Kecelakaan di Bali, 1996-2017,” Bali, 2018.
 S. Bogomolova, P. J. Tan, S. P. Dunn, and M. Bizjak-Mikic, “Understanding the factors that influence patient satisfaction with ambulance services,” Health Mark. Q., vol. 33, no. 2, pp. 163–180, 2016, doi: 10.1080/07359683.2016.1166864.
 R. Rozenblum et al., “Uncovering the blind spot of patient satisfaction: An international survey,” BMJ Qual. Saf., vol. 20, no. 11, pp. 959–965, 2011, doi: 10.1136/bmjqs-2011-000306.
 H. Heydari et al., “Customers’ satisfaction about prehospital emergency medical services in Lorestan, Iran,” Electron. Physician, vol. 9, no. 3, pp. 3974–3979, 2017, doi: http://dx.doi.org/10.19082/3974.
 M. Ahlenius, V. Lindström, and V. Vicente, “Patients’ experience of being badly treated in the ambulance service: A qualitative study of deviation reports in Sweden,” Int. Emerg. Nurs., vol. 30, pp. 25–30, 2017, doi: 10.1016/j.ienj.2016.07.004.
 A. Abelsson and L. Lindwall, “The Prehospital assessment of severe trauma patients` performed by the specialist ambulance nurse in Sweden - a phenomenographic study,” Scand. J. Trauma. Resusc. Emerg. Med., vol. 20, no. 1, p. 1, 2012, doi: 10.1186/1757-7241-20-67.
 H. Abate and C. Mekonnen, “Knowledge , Practice , and Associated Factors of Nurses in Pre-Hospital Emergency Care at a Tertiary Care Teaching Hospital,” pp. 459–469, 2020.
 Suryanto, V. Plummer, and M. Boyle, “Knowledge, attitude, and practice of ambulance nurses in prehospital care in Malang, Indonesia,” Australas. Emerg. Care, vol. 21, no. 1, pp. 8–12, 2018, doi: 10.1016/j.auec.2017.12.001.
 G. Larsson, U. Strömberg, C. Rogmark, and A. Nilsdotter, “Patient satisfaction with prehospital emergency care following a hip fracture: A prospective questionnaire-based study,” BMC Nurs., vol. 17, no. 1, pp. 1–10, 2018, doi: 10.1186/s12912-018-0307-x.
 S. Dahlan, Statistik Untuk Kedokteran Dan Kesehatan, Edisi 6. Jakarta: Salemba Medika, 2014.
 K. Shakeri, M. Fallahi-khoshknab, H. Khankeh, M. Hosseini, and M. Heidari, “Knowledge , attitude , and clinical skill of emergency medical technicians from Tehran emergency center in trauma exposure,” Int. J. Crit. Illn. Inj. Sci., vol. 8, no. 4, pp. 188–193, 2018, doi: 10.4103/IJCIIS.IJCIIS.
 J. M. Brant, C. Mohr, N. C. Coombs, S. Finn, and E. Wilmarth, “Nurses’ Knowledge and Attitudes about Pain: Personal and Professional Characteristics and Patient Reported Pain Satisfaction,” Pain Manag. Nurs., vol. 18, no. 4, pp. 214–223, 2017, doi: 10.1016/j.pmn.2017.04.003.
 E. Layuk, H. Tamsah, and I. Kadir, “Pengaruh Pengetahuan, Sikap Dan Keterampilan Perawat Terhadap Kepuasan Pasien Rawat Inap Di Rs Labuang Baji Makassar,” J. Mirai Manag., vol. 2, no. 2, pp. 319–337, 2017.
 P. Johansson, M. Oléni, and B. Fridlund, “Patient satisfaction with nursing care in the context of health care: A literature study,” Scand. J. Caring Sci., vol. 16, no. 4, pp. 337–344, 2002, doi: 10.1046/j.1471-6712.2002.00094.x.
 S. R. Daada, “Relations between knowledge and attitude nurse in the implementation of the sbar communication when hando,” Universitas Indonesia, 2016. [Online]. Available: http://lontar.ui.ac.id/file?file=pdf/abstrak/id_abstrak-20430385.pdf
 F. A. L. I. Abdad, “tingkat Pengetahuan Perawat tentang Komunikasi Terapiutik di Unit Rawat Inap Umum Rumah Sakit DR. H. Marzoeki Mahdi Bogor,” Universitas Indonesia, 2012. [Online]. Available: http://lib.ui.ac.id/file?file=digital/20309053-Tingkat pengetahuan-full text.pdf
 O. O. Deji-Dada, S. A. Dada, J. D. Ogunlusi, and O. A. Solomon, “Patients’ satisfaction with emergency care services in a University Teaching Hospital in South-West, Nigeria,” African J. Emerg. Med., vol. 11, no. 2, pp. 321–324, 2021, doi: 10.1016/j.afjem.2021.03.015.
 G. Nandasena and C. Abeysena, “Knowledge, attitudes and skills of doctors, nurses and emergency medical technicians in pre-hospital care and emergency medicine who accompany patients in ambulances which arrive at the National Hospital of Sri Lanka,” Int. J. Clin. Anesth. Res., vol. 2, no. 1, pp. 038–043, 2018, doi: 10.29328/journal.ijcar.1001010.
 S. Rahayu and Sulistiawati, “Hubungan Pengetahuan dan Sikap dengan Perilaku Caring Perawat di Rumah Sakit,” Faletehan Heal. J., vol. 5, no. 2, pp. 77–83, 2018.
 Soviarni, “Hubungan Sikap Dan Perilaku Caring Perawat Terhadap Kepuasan Pasien Di Ruang Rawat Inap Interne Rsu Mayjen H.a Thalib Kerinci Tahun 2017,” MENARA Ilmu, vol. 13, no. 5, pp. 140–147, 2019, [Online]. Available: https://www.jurnal.umsb.ac.id/index.php/menarailmu/article/view/1365
 H. Ozturk, N. Demirsoy, O. Sayligil, and K. L. Florczak, “Patients’ Perceptions of Nursing Care in a University Hospital,” Nurs. Sci. Q., vol. 33, no. 1, pp. 12–18, 2020, doi: 10.1177/0894318419881798.
 M. Meilina and I. Bernarto, “Pengaruh Pengetahuan, Sikap dan Keterampilan Perawat Terhadap Kepuasan Pasien,” J. Adm. Bisnis, vol. 11, no. 1, pp. 1–6, 2021.
 J. Wihlborg, “The ambulance nurse Aspects on competence and education,” Lund University, Sweden, 2018.
 A. C. Falk, A. Alm, and V. Lindström, “Has increased nursing competence in the ambulance services impacted on pre-hospital assessment and interventions in severe traumatic brain-injured patients?,” Scand. J. Trauma. Resusc. Emerg. Med., vol. 22, no. 1, pp. 1–5, 2014, doi: 10.1186/1757-7241-22-20.
 W. Nugrahaningsih, “Hubungan Sikap Perawat Dengan Kepuasan Pasien Dalam Pelayanan Keperawatan Di Bangsal Pavilliun RSUD Salatiga,” School of Health Science Of Kusuma Husada Surakarta, 2016. [Online]. Available: https://digilib.ukh.ac.id/files/disk1/29/01-gdl-wahyunugra-1439-1-wahyunu-i.pdf
 Z. Škodová, Ľ. Bánovčinová, and A. Bánovčinová, “Attitudes towards communication skills among nursing students and its association with sense of coherence,” Kontakt, vol. 20, no. 1, pp. e17–e22, 2018, doi: 10.1016/j.kontakt.2017.09.014.