Analysis of Nurse Performance in Improving the Quality of Hospital Services

Main Article Content

Luh Gde Nita Sri Wahyuningsih
NLP Dina Susanti
I Made Rai Mahardika
Corresponding Author:
Luh Gde Nita Sri Wahyuningsih | nitasriwahyuni88@gmail.com



Abstract

Background: Nurse performance is one measure of the quality of services provided in hospitals which will indirectly influence patient satisfaction. Objective: This study aims to analyze the performance of nurses in providing nursing care and to determine the relationship between nurse performance and service quality. Method: The research design used was descriptive correlation to determine the relationship between nurse performance and service quality. The research instrument uses a questionnaire given via Google Form with two answer choices yes and no. The sample was calculated using the Slovin formula so that a sample size of 130 people was obtained plus a 10% chance of dropping out, resulting in 143 people from 193 nurses as population. Result: The research results showed that good nurse performance can provide good quality service, namely 130 people (91%). Meanwhile, poor nurse performance will result in poor service quality for 7 people (4.9%). The statistical test results using the Chi Square test were p=0.003, Conclusion: There is a relationship between nurse performance and service quality. Performance is one indicator of the quality of service in a hospital

Article Details

How to Cite
[1]
L. G. N. S. Wahyuningsih, N. D. Susanti, and I. M. R. Mahardika, “Analysis of Nurse Performance in Improving the Quality of Hospital Services”, Babali Nurs. Res., vol. 5, no. 1, pp. 188-195, Jan. 2024.
Section
Original Research

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